Support
We have dedicated staff to answer your questions by phone or by email
and you have unlimited free access to one-on-one online training.
Call Us
1-866-868-7225
Email Us
support@trackem.com
Business Hours
Mon-Fri 9-5 EST
24/7 after hours support
Office Address
15-20 Roy Blvd
Brantford, ON, N3R7K2
You can start tracking for less than $15.95 per month. We want to grow with you, we can offer customized solutions as you scale up.
No. We've simplified the whole process for you. We take care of the wireless data ourselves through our partners. We also offer services through all major networks.
Just about anything. You can install a Trackem GPS modem in seconds using our OBD-II solution, or let us professionally install hard-wired modem for you.
Many of our customers have expensive equipment that isn't a vehicle at all. For this we have a modem powered by a battery that can last up to 2 months.
We have professional installers that will do 100% of the work for you. But we like to tinker with things too, so if you're comfortable doing it we'll just give you instructions and you're set.
Every 2 minutes when moving and every 10 minutes when stopped. You can customize this to be as low as every 15 seconds for critical time sensitive tracking.
Yes. We have dedicated staff to ensure that our customers can take full advantage of all we have to offer. Schedule free online training with us at any time, even if you've been with us for years.
Sure do. Our reports can be exported to Microsoft Excel, PDF or Google Earth. We work with both Jonas eRouting and eBASE to seamlessly manage your fleet too.
You definitely can. We offer a free to use API (it powers our apps after all). Some of our customers have used it to create a branded tracking service for their own customers. The possibilities are endless!
Yes. We let you create an unlimited number of geofences in any size or shape and receive email or text message notifications when someone arrives or leaves.
90 days. You can go back in time and view a specific day and narrow it down to a certain time if you like. We have a couple more options to keep all your data as well.
Yes. You can use Trackem to record and visualize the costs to operate your fleet. Get as detailed as you like too, record fuel, oil changes and maintenance services performed.
Only a web browser, the one you're using now will do just fine. If you want to be geeky, we recommend Google Chrome.
Trackem using LocationIQ mapping on our platform, and Google Maps on our smartphone apps.
Just about anywhere. We have customers globally, the only requirement is wireless coverage.
Let us know! We love to hear from our customers. Quite frequently if there is something we could do better for you, it could help others too. We make improvements daily based on feedback from our awesome customers like you.